Everyone Deserves Great Customer Support

We earn customer trust with unparalleled service start to finish.

Every department in Ixom is dedicated to the support of our Customers and the improvement of water quality across the spectrum. Complete life cycle support is much, much more than a returned phone call or an email. It centers around direct access & communication to those who can help when help is needed from the beginning of a project throughout the life of the equipment.


SolarBee GridBee service vehicles on a tank locationContact Customer Service

7:30AM -
Mountain Time Zone


or through our website.


button linking to Ixom Medora Customer reviews for GridBee® SolarBee® ResidualHQ© AerationPlus© MIEX® Water Selector™


The Customer Support Trifecta


•Customer Service

Our Customer Service Department is your gateway to all the support resources Medora has to offer. No matter how simple or complex, they will be with you start to finish to help get you the answers you need.



Our Engineers have experience across numerous disciplines and are ready to give technical assistance for any mechanical or water quality questions you may have regarding a Medora project.


•Onsite Technicians

All of our Onsite Technicians train & dispatch from our Main Office & Manufacturing Facility in Dickinson, ND.  Why is this important?  Because our boots on the ground are guaranteed to be our boots on the ground.  Our Onsite Technicians train year-round with Medora equipment and with Medora support personnel to complete the trifecta of support. No third party company has this kind of Medora access & experience to do the job right onsite and on time.


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