Hivelinx Remote Monitoring System
Welcome to HiveLinx™, your premier provider of innovative IoT solutions tailored for the water industry. Our advanced technology facilitates real-time monitoring and predictive maintenance of water treatment equipment, ensuring peak performance and minimizing downtime. HiveLinx's platform delivers comprehensive data analytics, empowering operators to make informed decisions and boost operational efficiency. With a user-friendly web interface and scalable design, HiveLinx seamlessly adapts to the evolving needs of any facility.
How it Works
HiveLinx™ User-Friendly Web Interface
The HiveLinx web interface is crafted for ease of use, providing operators with a seamless and intuitive experience.
Key features include:
- Real-Time Dashboard: Displays current data and historical trends in an easily navigable format.
- Customizable Alerts and Notifications: Ensures users are promptly informed of any anomalies or potential issues.
- Responsive Design: Accessible from desktops, tablets, and smartphones, offering flexibility and convenience.
- Clean Layout and Straightforward Navigation: Simplifies the management of water treatment operations.
Experience the efficiency and reliability of HiveLinx's user-centric web interface for optimal water treatment management
HiveLinx™: Smarter Water System Oversight for Municipal & Industrial Operators
Maintain System Reliability Across Diverse Environments
Whether you're managing a city’s drinking water infrastructure or a high-demand industrial process, HiveLinx™ provides continuous visibility into your IXOM Watercare systems. Real-time monitoring helps detect anomalies early—reducing the risk of service interruptions or production downtime.
Enable Predictive, Cost-Efficient Maintenance
HiveLinx™ helps operators identify performance trends and potential issues before they escalate. For municipalities, this means fewer emergency repairs and better use of limited resources. For industrial users, it supports uptime-critical operations and reduces unplanned maintenance costs.
Remote Access for Distributed or Hard-to-Reach Sites
From rural treatment plants to industrial campuses, HiveLinx™ allows operators and managers to remotely monitor system health and performance. This reduces the need for frequent site visits and enables faster, data-driven decision-making—especially valuable for utilities with limited staff or geographically dispersed assets.
Simplify Compliance and Reporting
HiveLinx™ streamlines data collection and export, making it easier to meet regulatory requirements. Municipalities can generate reports for environmental agencies, while industrial users can maintain documentation for internal audits, safety standards, or ESG reporting.
Service & Support
IXOM Watercare's BeeKeeper Service Program is designed to verify that IXOM equipment operates at peak performance. The program includes comprehensive maintenance services, such as regular inspections, cleaning, and repairs. By enrolling in the BeeKeeper program, customers can benefit from the expertise of trained service technicians who perform routine maintenance and address any operational issues. HiveLinx’s real-time equipment health monitoring, data management, and remote data access features offer a proactive approach that helps extend the lifespan of the equipment and ensures consistent, reliable performance. Together, HiveLinx and the BeeKeeper Service Program provide a comprehensive solution for optimizing water treatment operations and maintaining equipment efficiency.
How to Get HiveLinx™
New Customers - All newly purchased Solarbee and Gridbee equipment includes complimentary access to HiveLinx for two years as part of the equipment warranty. This feature allows users to activate HiveLinx and conveniently view collected data through an intuitive user interface. Please reach out to our customer service team for more information.
Existing Customers - Customers with existing SolarBee® or GridBee® equipment can upgrade to the new HiveLinx brainboard and receive one year of complimentary HiveLinx access. To learn more about the upgrade process and how to purchase HiveLinx, please contact our customer service team. Once connected, our team will help schedule an appointment to upgrade your equipment and activate your HiveLinx service.
BeeKeeper & HiveLinx Service Program - The BeeKeeper Service Program is designed to keep your IXOM Watercare equipment running at peak performance. When combined with HiveLinx, it provides a powerful solution for monitoring and maintaining system efficiency. HiveLinx brainboard upgrades are included with BeeKeeper contracts, and HiveLinx access can easily be activated as part of your service plan. Alternatively, customers can choose a standalone HiveLinx contract, which offers valuable insights to help prevent unexpected maintenance issues.
Frequently Asked Questions
HiveLinx will report its continually collected data of your IXOM equipment to the cloud every 15 minutes if cellular service is available.
HiveLinx utilizes a universal cellular service chip. The cellular modem is currently configured as AT&T being the default service provider. If AT&T service is not available, the universal cellular model will scan additional service providers until a connection is made. If a service provider different than AT&T is most prevalent in your area, the cellular modem can be configured to a different service provider as default.
If you are an existing HiveLinx customer and want to create an additional HiveLinx user account for your location, please use the “Sign Up” button on the HiveLinx login page.
If you are not an existing HiveLinx customer, please reach out to our Customer Service team to get more information about HiveLinx.
The Customer Service team can be contacted by email customerservice@ixom.com or by phone (866) 437-8076.
Yes, one facility can have multiple users. All user accounts are created by IXOM’s Customer Service team. Please use the “Sign Up” button on HiveLinx login page. If you have any additional questions, please contact the Customer Service team by email customerservice@ixom.com or by phone (866) 437-8076.
SolarBee device settings cannot be changed through the HiveLinx web interface. Please contact our Customer Service team if you have any questions or concerns about your SolarBee operation.
The Customer Service team can be contacted by email customerservice@ixom.com or by phone (866) 437-8076.
The HiveLinx firmware is updated automatically as long as cellular service is available.
The HiveLinx website is designed to work on your mobile devices.
HiveLinx continually collects data from your IXOM equipment. The collected data is saved and sent to the HiveLinx servers once cellular service is available.
Your HiveLinx device will automatically look for secondary service provider. After a short period of time, your devices connection should be restored. If you continue to run into issues please contact our Customer Service team for additional support.
The Customer Service team can be contacted by email customerservice@ixom.com or by phone (866) 437-8076.
On the Device page of the HiveLinx website you can confirm last date and time that data was reported.
On the Device page of the HiveLinx website you can confirm last date and time that data was reported.
The customer service team can be contacted by email customerservice@ixom.com or by phone (866) 437-8076.
SolarBee systems include a seasonal scheduling feature that allows for precise control over motor speed and direction throughout the year. This feature adjusts the system's operation based on seasonal variations in water quality needs. The scheduling includes daily reverse impeller cycling to minimize fouling and ensure efficient performance.
Additionally, SolarBee systems are equipped with a fallback speed feature to protect the battery during low charge conditions. When the battery voltage drops below a certain threshold, the system automatically reduces the motor speed to a lower RPM to conserve energy and prevent battery damage. This fallback speed is typically programmed based on the percentage of the scheduled run speed, ensuring the system continues to operate efficiently even under low battery conditions.
Please reach out to our Customer Service team to learn more about HiveLinx availability for your Solarbee SB Solar-Powered and Gridbee GF Grid-Powered Mixers. The customer service team can be contacted by email customerservice@ixom.com or by phone (866) 437-8076.