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Ixom Watercare "Gold Star" Customer Comments

gold star iconIxom Watercare works hard to provide the best water quality improvement solutions with the best service & support in the industry. Here are some of what we call "Gold Star Comments".

Comments

Excellent Service & Product –JB, California

"We have not had any nitrification events with the SolarBees in this reservoir. Your service and product are excellent."

Water Clarity Has Been Great –SD, California

"I am sure you can tell from our reports that our water clarity has been great this year. We all really appreciated the nice work of your SolarBee Service Technicians when they were here servicing our units back in January. Their efforts are really paying off for us."

Doing A Great Job! –RL, Montana

"The Solarbees are doing a great job! The lake is clear and has tested very well."

Zero Problems & Seeing Positive Results –TT, Nevada

"We are having zero problems with the THM removal system in Elkhorn reservoirs, and continually seeing positive results."

Compliance In A Month –FJ, Louisiana

"The Medora SN-15 system is definitely doing what it was supposed to do because it got our system into compliance within a month of being installed and we are very happy about that."

Amazing To Look At –MY, New York

Regarding SolarBee's impact on biofilm on the tank interior: "The tank is empty now and they are cleaning as we speak. The sides of the tank are very clean and we are down to about 1/2 to 1 inch of debris in the bottom. It is amazing to look at what is in the tank now, compared to what was there pre-SolarBee. "

Love It -JG, New Hampshire

"Medora is the greatest to work with. Love it"

Thanks for a great job! -SD, California

"I am writing to say thanks very much to you and your team of SolarBee Service Technicians for doing a great job... Everyone who loves our lake greatly appreciates your team's successful efforts!"

Flawless Service –LW, New Mexico

"We do appreciate the service that SolarBee has provided on our units. They have done everything we expected of them and your companies service/assistance has been flawless."

Prompt And Thorough -MP, Texas

"We deal with hundreds of vendors and yours is one of the most prompt and thorough responses I have seen. I appreciate your customer service!"

No More Stink -NK, New Mexico

"The [wastewater] ponds don’t stink anymore.”

Excellent Support! -BB, Florida

"Thank you for your excellent support!"

Grateful To Work With Professionals –JH, Louisianna

"SolarBee has provided wonderful service and support and we are grateful to work with such professionals."

Doing A Great Job –AK, Colorado

"We no longer use the diffuser and rely only on the SolarBee. Its doing a great job of odor capping."

Remarkable Engineering –DD, California

"We removed a stick from the SB5000 impeller,and once it was removed the unit went right back to working flawlessly. That was remarkable and a credit to engineering of the SolarBees. Most motors would have burned themselves out. The SolarBee went back to doing what it was designed to do."

Reduced Algae Blooms –DF, Oregon

"Our algae blooms are greatly reduced. Our pH has increased in stability and we are able to discharge much more of the time. Odors are greatly reduced, especially when we have a spring thaw."

Should Have Started With SolarBee –KG, Colorado

"We should have went with a SolarBee to begin with." (A competitive product was removed and replaced with SolarBee.)

Gratitude For A Job Well Done -JL, Nevada

"We wanted to take this opportunity to express our gratitude for the professionalism of your SolarBee installation crew. They showed up on time every day, had all the necessary safety equipment with them, a disinfection plan, and worked hard each day in the intense heat."

More Than Pleased -SC, Massachusetts

"We have been more than pleased with your product as well as the customer service we have received."

Summer Is Going Great! –W, Colorado

"Summer is going great! Water quality is good. We had secchi depths to the bottom in June. We are starting to get our "pond biology" back (i.e. fish, frogs...) We are very happy with the operation of the SolarBee, customer service and contact capability."

Easy To Install -JA, Colorado

Installation of the mixers was quite easy and the instructional video was helpful. Having all the necessary tools and equipment included in the package was great too!

Dramatically Improved Clarity –WT, California

"In the ponds where SolarBees have been installed the water clarity has improved dramatically. We can now see 3-4 feet in depth and have experienced no odors. Evaporation rates have been enhanced dramatically as well."

Safe & Professional Crew –DG, California

"Your crew was out last week at our Reservoir 2. I just wanted to let you know I was very impressed with their safety and professionalism."

Extra Steps To Make Customers Happy –LC, New Hampshire

"We have never had a crew onsite that are the caliber of these men. They are not only professional but take extra steps to make sure the customer is happy. They have great attitudes, work ethic and politeness."

Eternally Grateful –RL, California

"Our reservoir has two SolarBees which seem to be solving our dimethyl mercury problem. I am eternally grateful."

Better Water Quality –JS, Iowa

"We are happy with the SolarBees. We have not had to boost since the SolarBee installation and the system has better water quality. We would be happy to serve as a positive reference."

A Job Well Done -AB, New Jersey

"I would like to offer my thanks for the job well done by your team. Despite the limitations placed on them by our Covid-19 precautions, they cooperated fully, and with professionalism."

No More Odors –OT, California

"We are extremely happy with the performance of the (2) AP7000s in our clarifier at the potable water treatment plant. There is no longer any "fishy smell" or bad odors during the back washing of the filters. We feel we may have less taste & odor events in the future because of the AP mixers."

No Taste & Odor Events –JM, California

"We have NOT had any Taste & Odor events this year, so far! MIB and Geosmin have been non-detectable."

Hard Working Crew –JL, Wisconsin

"Your service crew are hard workers. Their knowledge in repairing the SolarBees was excellent. They are a valuable asset to SolarBee and to their customers."

You Are Terrific –DR, Minnesota

"You folks are terrific to deal with! I am quite used to having issues with equipment. The real challenge is getting suppliers to work with me to resolve issues and your outfit excels at that.I appreciate your patience with my sloooow return of the components."

100% Satisfied –AC, West Virgina

"We are 100% satisfied with the service provided by SolarBee and are impressed with how they went the extra mile."

No Nitrification Issues –JG, California

"We essentially have had no nitrification issues in 2008. The mixing with the injection system allows us to keep our ratios of chlorine and ammonia in check. Everything is working well and we have no service issues."

Tested SolarBee Thouroughly –GC, California

"We like the way the SolarBee is working as far as results go. We have tested the SolarBee thoroughly for about two months and find that it is working as as you predicted it would."

Great Customer Service Skills! -QJ, California

"I very much appreciate the expedient service we received...great customer service skills!"

Top Notch -CD, Kentucky

"Thank you for your prompt assistance and top notch service."

Awesome Crew -DW, Colorado

"Your crew was awesome and I was impressed how quickly they were able to respond."

A Job Well Done -GA, Texas

"Just wanted so say thanks to you and IXOM for job well done on installing our secondary system. You have got a very professional crew."

Pleased With SolarBee Results –RF, Colorado

"There was some ice in the tank this year but it didn't completely freeze like it had before the SolarBee was installed. It was a very cold winter; coldest it has been in a very long time. We are pleased with the results of the SolarBee."

Greatly Improved –JC, Arkansas

"Water quality has greatly improved! We are very happy with the SolarBee unit in our tank. We also have SolarBees in our reservoir and the water quality is better than is has been in a long time."

Mixing Does Wonders -BT, Iowa

"Since its installation, this mixer has done wonders to help maintain a consistent chlorine residual with-in this 7 million gallon reservoir. Design of this reservoir was such that the inlet/outlet shared a common entry and exit point that left undesirable low residual counts in many areas of the reservoir. The SB5000 has greatly increased the mixing action within the reservoir and now consistent chlorine residuals can be obtained through out testing areas all around. Since its install, very little maintenance was needed and this unit has worked almost flawlessly."

Never Been More Clear –DE, Alberta Canada

"We were just out at the Lake and it has not ever been more clear. We can see the bottom at the end of the dock. In the past few years it has gone a little cloudy by now. I am very excited about this. .....it is all the result of the SolarBees and the addition of the 2nd SolarBee this year has definitely had a positive impact. Thanks again for your ongoing help and support."

No More Algae OR Copper –KC, Arkansas

"We haven't had an algae bloom or had to add copper sulfate since the SolarBees were installed. We were adding 600-700 lbs of copper sulfate per week from June through September!"

Happy With SolarBee –JD, West Virginia

"We have not used diffused air since the SolarBees were installed! We are very happy with our SolarBees."

Professional. Knowledgeable. -TH, Arizona

"Sorry this took some time to write. I wanted to say your crew was very professional, knowledgeable and worked very well together. It was very nice to work with them."

SolarBees Working Flawlessly –DC, California

"We have 4 SolarBees in our potable tanks. Our potable water system has a 30 MG storage capacity, but we could only utilize about 5 MG prior to the SolarBees. We were always trying to deep cycle, but were limited due to poor water quality. After the SolarBees were installed they doubled and tripled the use of our system. The SolarBees have been working flawlessly."

Best Investment –PJ, California

"We love our SolarBees. It is the best investment we have ever made."

Less Copper Usage –CK, New Mexico

"We are pleased with the operation and performance of the SolarBee. We use substantially less copper sulfate since its installation. High doses of copper sulfate are detrimental to fish population--we no longer have this problem."

OUTSTANDING Customer Service –VK, California

"Your staff and company has earned a HUGE GOLD STAR from our community and me for the OUTSTANDING customer service that you have provided to us. To me it feels like you think our community is your number ONE customer."

Happy With SolarBee –KH, Illinois

"As local residents we would like to comment on the good water quality. We are happy with the SolarBee performance."

90% Ice Gone –DG, New Hampshire

"We are extremely pleased with the SolarBee unit's performance this winter especially in regard to the shore power backup. They kept our units running flawlessly all winter long. Our ice is about 90% gone."

Great To Work With –WK, South Dakota

"Your crew arrived early today. They were really great to work with."

Good Service –JM, Colorado

"Thanks for having the crew out. The service was not nearly as easy as the report makes it sound. I really appreciate the good service and please pass my appreciation on to the crew."

Good Customer Service –JM, Vermont

"Not only does your company have fine products, but every person we deal with at your company does a great job! Good customer service is a rarity these days, and it’s not often that you find a sales representative to drive for hours and then use his musical talents to help raise the money to pay off a product that we bought from him! I’m glad that we have all become friends in the process."

Best Water In 12 Years! –VK, Oregon

"The Solar Bees must be working! This is the best the water has looked since I started working here, and that's about 12 years."

Very Impressed –MB, South Dakota

"We are very impressed with the service we receive from your company and we are very happy with our SolarBee installations."

It's Been A Pleasure -DH, Florida

"Your company has consistently been a pleasure to deal with which is welcome change from the norm."

Like An Aquarium –DB, California

"We now have the cleanest and best looking water I have ever seen in the lake! It is like an aquarium."

One Of A Kind Company -KT, CA

“You’re a one of a kind company. You get things done and you stand behind your product. You don’t find much of that these days.”

Excellent Water Quality –SB, California

"The SolarBees did a great job when we added chlorine to our chloramine system to keep remaining ammonia in balance and under control.. It extended the excellent water quality period in their reservoirs from 3 days to 2 weeks."

Lower THMs -PG, California

"TTHMs went from the 90s µg/l to the 20s µg/l!"

Best Water –DE, Alberta Canada

"The water is the best it has been since we installed the SolarBee!"

Flawless Operation -LR, Arizona

"[The potable tank] Mixer is operating flawlessly."

Decreased Electric Bill –KM, New Hampshire

"Our electric bill used to be $40,000 a year and it has gone down substantially since the installation of the SolarBee."

Happy With SolarBee –SA, California

"We have not had to add chemicals in our reservoir in three years. We are happy with the SolarBee performance."

Extremely Pleased –HR, California

"It's good to hear from SolarBee. The SolarBee in our lake has been great and we are extremely pleased with its performance and we shared this with our board of directors."

Best Service Staff –ES, Florida

"Your company has some of the best service staff of any company around! We really appreciate all the great work that SolarBee does for us!"

SolarBee Believer –TG, Colorado

"Honestly, I consider SolarBee to be one of the finest companies we have worked with in my 30-year career in the power plant chemistry field!" The mixers in our pond work well. I am definitely a SolarBee believer now!"

A Considerable Difference –JS, Texas

"We have not used the Fast Response Boost System yet, and haven't need to, but the SolarBee SB1250PW v18 is working great! We have noticed a considerable difference. We are not experiencing any problems at all, compared to last year."

Built Too Well! –DM, North Carolina

"These Solarbee units just run. You built them too well!"

Always Running –DM, North Carolina

"Tell your folks they make those things TOO well! Our crews are out on the lake every two weeks and the machines are always running whenever they check them. DO continues to be excellent."

Very Helpful -MB, Montana

"Also I wanted to add that you guys were very helpful on this so thank you. Not all suppliers are as great to deal with."

We Love The Mixers! -PE, Minnesota

"We absolutely love the mixers and they are working very well!"

Pleased With The Bees- JB, Colorado

"We are very pleased with the performance of the SolarBees up at the reservoir. It was a much easier autumn thanks to them."

Turned Off Our Aerators –DC, California

"We have the best water quality I've ever seen and we've been able to turn off our aerators."

THMs At Very Low Levels! -JS, California

“The THM System is running fantastic! THM’s are at a very low level and the system has been running without issues.”

Goals Have Been Met! –J, CA

"Our goals have been met! We're controlling blue-green algae, reducing stagnation, and reducing odors. We can't say enough about how the SolarBees have cured our problems!"

FOG Reduction & Fewer Clogs! -NS, Washington

Here is a before and after pic of the wet well. You can see there is a reduction of FOG build up in the wet well and they also have fewer clogging issues with the pumps!

Your System Works –KR, Arizona

"...For only one week we turned off the GS12-48v. Immediately we had to feed more chlorine because we lost the mixing. Since then it's back online we have better mixing and less chlorine feed. Offline we fed 4 to 10 p.p.d. of chlorine. Online we fed 0 to 4 p.p.d. of chlorine. Bottom line...your system works !"

Increased Wildlife –NP, New York

"The pond now "looks great!" There is no evidence of any green slime on the pond surface, which was thick this time last year. We are also seeing an increase in wildlife; frogs, birds, birds of prey. The pond was a smelly stagnant eyesore last year, but not this year."

Working As Advertised –MC, Washington

"We installed the GS-9 ourselves in 1 hour. Very complete kit and great instructions! The mixers are working as advertised!"

Algae Reduced 50% –JS, California

"This summer the filamentous algae in our 1.3 acre, raw water storage pond was reduced to 50% surface coverage. Before the SB1250V12 was installed, the filamentous algae would normally cover about 75% of our pond's surface during peak summer months."

8-10 ft. Secchi Depths –JH, Oregon

"Our Secchi depths are ranging 8-10 ft. We are happy with the results!"

No Ice In The Tank –NW, Illinois

"The operator reported last night that within a couple of days there was a 15-foot open water space above the mixer and that as of yesterday there was no ice in the tank. The mixer definitely did its job."

Thanks To The Crew –SP, Florida

"Thanks to the crew. We are very pleased with the pond. All chemical treatment was stopped just before the machine was installed and it looks great. There is growing awareness here about the problem of copper accumulation from BGA treatment and someday the SolarBees may get their due here."

The SolarBee Made It Through The Hurricane, Thoroughly Impressed- SP, Florida

On September 10th, 2017, Hurricane Irma (known here un-affectionately as Big Irma) blew at a recorded 142 mph very near our SB10000. On September 12th I drove by the SB10000 location and noted that the machine had dragged its moorings a few dozen feet toward the west but was still operating as if nothing happened. I have to say how thoroughly impressed I am with the design and quality of your product.

Top Shelf Service –BH, Colorado

"SolarBee's thorough service and continued interest in our project is top shelf."

A Pleasure To Work With –GB, New York

"It has been a pleasure to work with the SolarBee crews on their many trips here over the last couple years."

Professional & Informative –DN, Texas

"We want to take this time to commend your service crew on the work they did on our SolarBee. They were professional and informative. Our staff is pleased; thank you! "

Less Than Three Year Payback –JN, Georgia

"We based everything on a conservative assumption for a 50% reduction in chemicals used to treat the BGA and associated T&O. At a 50% reduction we looked at a 8 year payback. In reality, we were very surprised by being able to reduce the chemicals by 90% which gave us less then a 3 year payback. This is not the norm for the water treatment industry. Usually we look at 10, 15, or 20 year returns on investments. Solar Bees is one of those products that does exactly what we needed it to do and what the engineers at Medora said they would do. It out-performed everyone in our organization's expectations."

No Algae –MD, Washington

"We've had the units for a year and a half and no algae. Your customer service has been great. Your crew did a great job!"

Value SolarBees –JF, Texas

"We value our SolarBees, and we are impressed with their performance."

Extremely Professional –AG, Texas

"I wanted to start off by saying how impressed we were with everyone involved with the installation and start up of the units. The entire staff that we dealt with were extremely professional and provided us with a great deal of information on the units. Please pass that on to everyone involved."

One Of Our Best Investments –JW, New Hampshire

"As of July 2014, 8 years after installation, our unit has not cost us anything to repair or maintain. The unit has even been struck by lightning several times and came back online after being reset. The SolarBee unit has been one of the best investments our utility has ever made."

Best Equipment –RS, Michigan

"SolarBees are the best equipment that we have ever purchased! We have had double the normal snow and zero degree temperatures for several days and it is still operating."

We've Cut Down On Chlorine –MC, California

"Our city has seen improved residual since installing the GS-12s in both of our 3 MG potable tanks. The residual has improved from 0.2 mg/l to 0.8 mg/l. Due to the higher residual amounts we have cut back on their chlorine usage at the treatment plant. We will be looking at purchasing additional GS-12s in the future too for his other tanks."

Appreciative For The Help- LV, Wisconsin

"I appreciate the time you've taken and your company's willingness to stand behind its product. It's one of the reasons I recommend your mixers to others."

HUGE Improvement In Water –TA, Illinois

"The newer GridBee unit is up and running and is making a HUGE improvement in our water! Thanks for all of your help."

Very Pleased With SolarBees –NS, Florida

"We are very pleased with the SolarBees, and they are now on MASP. Your service crew does a great job. Our pond looks much better and we have been able to stop additions of acid for pH control."

Impressive Professionalism –TB, Tennessee

"We were very impressed and enjoyed being able to view the installation first hand. I wanted to send my appreciation to your installation crew who were on site during the installation. They were good representatives for your company. Their professionalism on site was impressive."